Refund policy

KIREVIA offers a 45-day refund guarantee for unopened, unused products in original packaging with proof of purchase; damaged or defective items receive full refunds with no return required. To initiate a return, email kirevia@zohomail.com  with your order number and receive a prepaid return label—refunds are processed within 10 business days of receipt. Non-refundable items include opened/used products, sheet masks, clearance items, and products purchased from unauthorized retailers. We do not guarantee specific skincare results as outcomes vary by individual skin type, genetics, climate, and usage. For quality issues (damage, defects, expiration), contact us within 7 days with photos for immediate resolution. Return shipping is prepaid and free; original shipping costs are non-refundable. International customers are responsible for return shipping costs and any customs duties. Single-use items and patches cannot be returned once opened due to hygiene standards. If you experience allergic reactions or irritation, contact support within 24 hours with documentation for a full refund or credit—no return required. All refunds are issued to the original payment method only. For questions, email Kirevia@zohomail.com or contact our customer care team via WhatsApp. By purchasing from KIREVIA, you acknowledge understanding this policy and our product disclaimers.Key Safety Points for Your Protection:

✅ Quality guaranteed (damaged items refunded immediately)

✅ Hygiene standards (unopened products only)

✅ Allergy protection (allergic reaction refunds accepted)

✅ No return shipping for defects

✅ Fast processing ( 2 to 4  business days)

✅ Easy contact (email, WhatsApp support)