Shipping policy

KIREVIA Shipping Policy - UAE Only Version (Updated)

KIREVIA ships exclusively within the United Arab Emirates with delivery in 4–5 days. All orders require 4-5 business days processing time before shipment (excluding weekends and holidays); delivery timeframes are estimates, not guarantees, and may be affected by carrier delays, weather, or unforeseen circumstances. You will receive a shipping confirmation email with tracking number and SMS/WhatsApp updates to monitor your package. Free shipping is available on UAE orders above [amount]; all orders within UAE are VAT-inclusive as displayed at checkout. You must provide an accurate shipping address, building name/number, and phone number for courier contact—KIREVIA is not liable for deliveries to incorrect addresses or undeliverable locations. All packages are securely packaged, tracked, and insured; for lost packages, contact kirevia@zohomail.com within 48 hours of expected delivery with tracking number and photos for investigation and full refund or replacement. For damaged packages, report within 24 hours of receipt with photos and packaging intact. KIREVIA's liability ends once packages are delivered to your address; we are not responsible for theft, weather damage, or mishandling after delivery. For delivery issues, lost packages, or damaged items, contact kirevia@zohomail.com immediately with proof and tracking information.

Key Shipping Safety Points:
✅ Free shipping on UAE orders above [amount]
✅ Tracking provided for all orders
✅ Insured & secure packaging
✅ 48-hour window to report lost packages
✅ 24-hour window to report damage
✅ Full refund/replacement for carrier issues
✅ Support available via email & WhatsApp

Delivery Timeframes:
📦 Delivery: 4–5 days
⏱️ Processing Time: 1-2 business days (additional, before shipping)

Contact: kirevia@zohomail.com